Operations Management Essentials | McMaster University

IOLM Program

Operations Management

Essentials

COURSE PAGE

Learn about the Operations Management Essentials Professional Micro-Credential Certificate course.

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Operations Management Essentials

COURSE OVERVIEW

22 November 2023 | Online Live

Registration Open | Closes 17 November 2023

Focused on enabling new leaders within industry business operations. You will understand and adopt essential management skills to successfully co-ordinate, manage and sustain business unit operations.

McMaster's Operations Management Essentials (OME) course uses an industry-led approach bringing together senior business leaders to share best practices, lessons learned, tools & techniques.

This course is designed for new leaders within or entering front-line teams; those taking on a new management roles or looking to enhance their skills, build confidence and improve their business unit's operational efficiency.

Watch Our Operations Essentials Courses Webinar

Watch our recent 15 min webinar to learn about the unique industry-led approach utilized in the IOLM Program, bringing together over 130 senior industry leaders worldwide. As well you will gain an understanding of the upcoming leadership & managerial, operations essential courses launching in 2023.

Live Online Teaching

Real-time interactive conference-style education brought to you anywhere.

Earn a McMaster Certificate

Walk away with a McMaster Certificate and practical skills to think and problem-solve like a leader.

Skilled Industry Experts

Hear from academic instructors and experienced industry experts across disciplines.

Networking

Grow your professional network by connecting with like-minded business leaders across multiple industries.

Learning Objectives

Understand the fundamentals of how to shape business unit operations, set & manage key performance indicators, and increase execution efficiency while assessing & mitigating risk.

Utilize performance management skills tailored to your employee's experience level while optimizing daily operations.

Develop fundamental skills in problem-solving and group-based decision-making to drive operational resilience.

Hours of Training

Day Live

Speakers

Agenda

Course Content Breakdown

8:30am - 12:00pm Est

Learn the fundamentals of business unit operations, floor management systems, daily process confirmation audits, task prioritization, and risk management.
Gain an understanding of how to tailor your performance management approach to best suit the experience maturity of your employees.

1:00pm - 5:00pm Est

Learn strategies to instruct, teach and optimize daily execution within your employees.
Develop problem-solving and group-decision making techniques.
Understand the management fundamentals needed to enhance operational resilience.

Panellists & Speakers

Learn directly from senior industry leaders on the Operations Management Essentials Course. Through our leadership panellist discussion, you will learn firsthand insights and management best practices.

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Steven J. Dykeman

Director of Human Resources
Glenn Research Center

Langley Research Center

NASA

Steven J. Dykeman is Director of the Human Resources Office at NASA’s Glenn Research Center in Cleveland and Langley Research Center located in Hampton, Virginia. Dykeman leads workforce planning, hiring and staffing strategies, employee performance management, career and leadership development, organizational design, and federal labour-management relations. Steven is a retired U.S. Army Veteran and has received multiple awards, such as the Department of Homeland Security Secretary’s Award for exceptional leadership.

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Shelley Peterson

Director- Principal Program Manager
Microsoft

Shelley Peterson Has supported pursuits, diving into the rapidly evolving augmented reality, mixed reality, and wearables market to integrate emerging technologies into key solutions for Microsoft & Lockheed Martin Space. Her combined skill and reputation as a thought leader across the augmented reality industry have resulted in repeated demonstration of the potential
of this emerging technology across numerous programs, including NASA's Orion Spacecraft. Shelley instructs management fundamentals to participants in the OME Course.

Jaime Engdhal

Senior Director
Advanced Weapon Strategy
Northrop Grumman Systems Corporation

Jaime Engdahl, Director of Strategy Advanced Weapons & Emerging Capabilities | Northrop Grumman - In 2017 he joined the company as the Director for Hypersonic Weapon Development, leading hypersonic vehicle engineering design and tactical hypersonic operational research in a rapid, agile, multi-disciplinary team environment. Jaime has instructed business leaders on operational resilience. He will instruct OME course participants on critical management fundamentals.

Julia Menninga

People, Talent and L&D Senior Leader
Lilium, Volvo

Julia has 13 years enabling Talent Development, 10 years in Corporate Communications, with a focus on performance coaching, leadership best practices, and New Manager Foundation programs. She is also a Board and Jury member on the Global Council of Corporate Universities, a Judge with the UK Employee Experience awards for the Leader of the Year category. Julia actively enables emerging education with the Future of the Workforce Development Roundtable and instructs management fundamentals enabling resilient teams on the OME course.

Who Should Attend?

Employees taking on a new leadership role
New Managers or Supervisors
Skilled workers that may act in a leadership role within their teams
Graduate Students
Undergraduate Students

Upcoming Course Date

22 November 2023

Registration Open

Registration Closes 17 November 2023

Apply

Admission Details

Participants should have relevant work experience or education in their industry field; a college or university education is an asset but not required.

Please contact the Program Lead if you have specific questions about the background knowledge required to maximize your benefits from the program.

Tuition & Fees

Please note costs noted below are in CAD dollars, and do not include the 13% HST - Harmonized Sales Tax charged for Canadian Applicants.

Southern Ontario Aerospace Subsidy Initiative

We would like to acknowledge the Government of Canada's support through the Federal Economic Development Agency for Southern Ontario (FedDev Ontario) for the Aerospace Regional Recovery Initiative (ARRI). The ARRI project has enabled a 90% subsidy cost reduction opportunity for qualifying members who work in a small to medium enterprise and support the Southern Ontario Aerospace sector. We are also pursuing other subsidy options for our participants; please contact the Program Lead for more information.

Ontario Coalition of Indigenous Peoples | Southern Ontario Aerospace Subsidy Initiative

In partnership with the Ontario Coalition of Indigenous Peoples (OCIP), The ARRI project and OCIP have enabled up to a 100% subsidy cost reduction opportunity for qualifying members who are located within the Southern Ontario sector. Please complete the registration form with your selected courses and a member of OCIP will contact you to determine eligibility.

Southern Ontario Aerospace Subsidy Cost

Course Enrolment

Course Certificate

$75 CAD

Qualifying Association Members

Course Enrolment

Course Certificate

$500 CAD

McMaster Alumni, Staff

Course Enrolment

Course Certificate

$500 CAD